healthcare system due to the overwhelming mismatch between healthcare system capacity and surges in patient demand. The COVID-19 pandemic has created extraordinary challenges for the U.S.
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Patients, healthcare providers, and the public still have more questions than answers regarding this disease, its full spectrum of pathologic manifestations and its epidemiology. Patients with COVID-19 develop a myriad of signs and symptoms of variable severity that mimic many other diseases, such as the common cold or influenza. Recognizing that the majority of COVID-19 cases are mild and do not require hospitalization, Partners HealthCare (now Mass General Brigham) implemented a digitally-automated pre-hospital triage solution to direct patients to the appropriate care setting before they showed up at the emergency department and clinics, which would otherwise consume resources, expose other patients and staff to potential viral transmission, and further exacerbate supply-and-demand mismatching.Īlthough the use of AI has been well-established in other industries to optimize supply and demand matching, the introduction of AI to perform tasks remotely that were traditionally performed in-person by clinical staff represents a significant milestone in healthcare operations strategy.Ĭoronavirus disease 2019 (COVID-19) is a new disease that has yet to be fully understood.
However, in the setting of the COVID-19 pandemic, artificial intelligence (AI) may be used to carry out specific tasks such as pre-hospital triage and enable clinicians to deliver care at scale. The healthcare industry has been a relatively slow adopter of digital innovation due to the conventional belief that humans need to be at the center of healthcare delivery tasks. healthcare system due to the staggering mismatch between healthcare system capacity and patient demand. The COVID-19 pandemic has created unique challenges for the U.S.
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